Right of withdrawal

In compliance with the provisions of articles 64 and following of Legislative Decree 6 September 2005 no. 206 (and subsequent amendments and additions), the Customer (consumer), if not satisfied with the products or the content of the services purchased at ingrassatori.it (Oil Service Srl), may return the same products or waive the right to provide services and obtain the reimbursement of the price already paid in advance payment. The costs of sending the product from the customer to ingrassatori.it (Oil Service Srl) are charged to the customer.

Exercise mode

To this end, the Customer must contact ingrassatori.it (Oil Service Srl) within 10 working days following the delivery of the products or within 10 working days following the purchase of the services, with a written communication sent by registered letter A / R and e-mail address info@ingrassatori.it, containing all the information necessary and useful for a correct processing of the return and reimbursement procedure.

This communication must necessarily contain everything indicated below:

a. the express wish of the Customer to want to withdraw in whole or in part from the purchase contract;

b. the number and the copy of the document (invoice - transport document) proving the purchase of the order with respect to which it intends to exercise the right of withdrawal;

c. the description and the codes of the Products with respect to which the right of withdrawal is exercised;

The crediting will be made by bank transfer (for original payments by bank transfer) or by direct credit card reimbursement (for original payments with PayPal).

For refunds involving the payment with financing, the customer agrees to pay shipping charges, cancel the loan, or liquidate the loan and reimburse the value of the product.

Following receipt of the communication with which the Customer communicates his / her desire to exercise the right of withdrawal, ingrassatori.it (Oil Service Srl) verified the correspondence to the above requirements, will communicate to the Customer via e-mail ways to return the products.

The return of products in favor of ingrassatori.it (Oil Service Srl) must be made within 10 working days after delivery of the same.

Upon receipt of the products and their return, the Customer is required to store and keep the received products with the utmost care and diligence, and for which he intends to exercise the right of withdrawal, keeping them intact together with the original, internal and external packaging as well to all the hardware and software accessories supplied with each product, such as, for example, drivers, cables, adapters, pins, tools, etc.

All costs and risks resulting from transport operations for the return of products are fully borne by the customer, except for the ability to secure the shipment, supporting the related costs.

Only the return of products by courier or postal service is allowed.

Effects of withdrawal

In case the right of withdrawal is correctly exercised, it is up to the Customer to reimburse what has already been paid as an advance payment, while the costs of returning the product to ingrassatori.it remain with the Customer (Oil Service Srl) and damages suffered by the returned product. The costs of returning products, if incurred by ingrassatori.it (Oil Service S.r.l.) will be subtracted from the price of the product at the time of returning the money. ingrassatori.it (Oil Service S.r.l.) will reimburse following the return of the product and the verification of the integrity of the same within 30 days from the return of the goods.

The incorrect exercise of the right of withdrawal, according to regulatory and contractual provisions, legitimate ingrassatori.it (Oil Service S.r.l.) to send back to the sender the products returned by the customer, with an increase in transport costs.

Exclusion of the right of withdrawal

The right to return the product and to request the reimbursement of the amounts paid is however excluded, if the product in question is a software supplied sealed and the customer has removed the seal.

It is also excluded the return of the consideration paid if the customer has started to use the services purchased.

The return of products and the refund of the amount are always subject to the integrity of the products purchased.

ingrassatori.it (Oil Service S.r.l.) will only accept a minimum wear of the product, due exclusively to its test to make a decision about its final purchase, without having altered the conditions of the product at the time of delivery. In case of excessive use of the goods, the return will not be accepted.

ingrassatori.it (Oil Service S.r.l.) will not accept returns of products handled by the Customer, or goods that will be returned incomplete of their main items and / or accessories.

The right of withdrawal must be exercised within 10 working days from receipt of goods. The right of withdrawal does not apply to audiovisual products and sealed computer software opened by the consumer or to the supply of goods made to measure or clearly personalized or which, by their nature, can not be returned or are liable to deteriorate or expire rapidly. / p>

In the same way we will not proceed with the withdrawal of goods or orders that due to their special characteristics can be considered tailored to the customer.

Refund value to be applied depending on the product status.